Delete your SynapDash account
This page explains how to delete your account in the SynapDash app, published by Advanced Technologies LTD, and what happens to your data.
From the app
- Open SynapDash and sign in.
- Go to Settings → Account.
- Choose Delete, then confirm.
By email
If you can no longer use the app, write from your account’s email address to privacy@synapdash.com.
We check that the request comes from the account holder before deleting anything, and we answer within one month.
What is deleted
- Your workspace content (conversations, voice notes, files, assistant memory, contacts, data from connected integrations): deleted at the latest 30 days after your account is closed.
- Account data (name, email, sign-in factors): deleted 30 days after closure.
- Your workspace’s security and audit logs: deleted with it.
- Encrypted backups: they expire on their rotation, at most 6 months after deletion.
What is kept
- Billing records, if any: 7 years, as Mauritian company and tax law requires.
Delete some data without closing the account
You can delete a conversation, a file or something the assistant remembered at any time from the app, or ask privacy@synapdash.com by email to delete part of your data.
A deletion certificate is available on request. The details are in the privacy policy.