Conditions d’utilisation

Version 1.0.1 · Provider: Advanced Technologies LTD, a company incorporated in the Republic of Mauritius · Effective date: the date they are published on the SynapDash website · Contact: privacy@synapdash.com

1. The agreement

These terms govern your use of SynapDash: the web and mobile apps, your instance, agents, channels, plugins and SynapDash Apps. By creating an account you accept them for yourself, or on behalf of the organisation you represent. Business customers also sign the DPA. An order form or Entreprise contract prevails over these terms where they conflict.

2. Accounts and security

• One owner per instance. The owner can invite household or team members and set their roles (member, viewer).
• Keep your credentials safe and turn on multi-factor authentication (required for owners and staff accounts where we enforce it).
• You are responsible for activity under your account and for the people you invite.
• Tell us right away at privacy@synapdash.com if you suspect unauthorised access.

3. Plans, credits and payment

• Plans: Free (capped), Essentiel, Plus, Your AI, Dedicated server, Entreprise on quote. Prices are on the pricing page. No setup fees.
• Synap credits are the unit for usage-based consumption. Credits are bought only to be used on SynapDash. They cannot be transferred to another user, resold, converted into SYNAP or any other token, or cashed out Credits stay valid as long as your account is open. Bought credits are not refundable, except where the law requires it.
• Top-ups by card (through our payment providers), PayPal, stablecoins or SYNAP. A promotional bonus on SYNAP top-ups may apply. SYNAP prices shown in the app are indicative only.
• Subscriptions renew automatically until cancelled. You can cancel at any time, and the cancellation takes effect at the end of the paid period.
• Prices are shown before tax. Where we must charge VAT or a similar tax (for example Mauritius VAT to customers in Mauritius), it is added at checkout and shown on the invoice.
• Consumers in the EU or UK have a 14-day right to withdraw from a purchase. By asking us to start the service (or to credit your account) before those 14 days end, you accept that the right is lost for what has already been supplied or used. Unused credits bought in the last 14 days are refunded on request.

4. Your AI provider

You can run your agents on the AI included in your plan, on your own API key, or on your own AI subscription where we offer that option. When you use your own key or subscription, your provider's terms also apply to you. Your provider can restrict or end that use, and we can withdraw the subscription option for everyone without notice if a provider forbids it.

5. Acceptable use

You must not use SynapDash to:

• break the law, infringe others' rights, or process data you have no right to process;
• send spam or unsolicited bulk messages, or break the policies of the messaging channels you connect (for example WhatsApp Business policies);
• attack, probe or overload SynapDash or third-party systems, get around rate limits, roles or tool restrictions, or reverse-engineer the service beyond what the law allows;
• generate content that sexualises minors, encourages violence, or is used for harassment, fraud or deception;
• use child-facing features for anything other than their intended purpose.

We can suspend an agent, a channel or an account to stop abuse or a security threat. Where we reasonably can, we warn you first and explain why.

6. AI outputs

AI outputs can be inaccurate, incomplete or out of date. Check important outputs before relying on them, especially medical, legal, financial or safety matters. Sensitive actions ask for your approval. Approving them remains your decision.

7. Your content

You keep all rights in your content. You give us only the rights we need to host, process and transmit it to provide the service, as the privacy policy and the DPA describe. We do not train AI models on your content.

8. Our service

We own SynapDash and its software. You get a limited, non-exclusive, non-transferable right to use it during your subscription. You get no access to source code or servers. The client panel gives you full access to your data, start/stop, export and the AI kill switch. Feedback you give us may be used freely.

Availability. We aim for high availability but give no uptime guarantee except in an Entreprise SLA. We announce planned maintenance in advance where possible.

9. Data export and deletion

You can export your data at any time from the client panel. When your subscription ends, your instance stays exportable for 30 days, and then it is deleted as the privacy policy describes (backups expire on their schedule). [P5-7: deletion certificate on request]

10. Liability

To the extent the law allows: the service is provided "as is". Our total liability over any 12 months is capped at the fees you paid in that period. We are not liable for indirect or consequential losses, lost profits or lost data you could have exported. Nothing limits liability that cannot be limited by law (for example fraud, death or personal injury caused by negligence, or consumer statutory rights).

11. Suspension and termination

You can close your account at any time from the client panel. We can end these terms for serious or repeated breaches, unpaid fees after notice, or when the law requires it. Sections 3 (accrued fees), 7, 8, 10 and 12 survive.

12. Law and disputes

These terms are governed by the laws of the Republic of Mauritius, and the courts of Mauritius have exclusive jurisdiction. Before going to court, write to us at the contact address: we try to settle any dispute within 30 days. If you are a consumer living in the EU or the UK, you also keep the protection of the mandatory consumer law of your country, and you can bring proceedings in your country's courts.

13. Changes

We announce material changes at least 30 days in advance. If you continue to use the service after the effective date, you accept the new terms. Otherwise you can cancel before that date.

Change log